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Customer Support Associate

POSITION: Customer Support Associate
REPORTING TO: Director of Customer Success
LOCATION: West Hollywood, CA

THE OPPORTUNITY:

NuORDER is looking for a skilled individual with Help Desk and Troubleshooting experience to provide world-class service and support to our growing numbers of brands and retailers using our web and iPad app. This individual will be responsible for ensuring client issues are responded to quickly, issues are analyzed and escalated as necessary, and clients are satisfied with the service. NuORDER prides itself on offering the best solution & service to its customers, and this individual must be passionate to work with customers and take pride in becoming a product expert who wants to solve the customer problem efficiently and effectively.

Specifically…

Manage high volume of customer incoming tickets & phone support.  
Troubleshoot app issues or bugs that are raised by clients or internally.
Test issues to replicate what a client might be experiencing and how to produce. 
Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.

REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES:

Entry level position; 2-4 years in the workforce
BA/BS preferred, or equivalent experience
Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment
Extensive knowledge of current IT concepts, issues, practices, methodologies and trends 
Experience working with operating systems to establish monitoring and logging procedures 
Knowledge of TCP/IP and networking concepts, Operating Systems, and browser technology
Knowledge of Firewalls and Proxy servers
Demonstrated ability to communicate in both verbal and written forms externally and internally
Good working knowledge of, or, expertise in JIRA a plus
Understanding of SaaS, CRM, ERP, and mobile software is a plus

Experience in the fashion industry a plus
Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!

WHY NuORDER?

  • This is a full-time position with a highly competitive compensation and benefits package.
  • The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.
  • Locations in the fashion and entertainment capitals of the world: Los Angeles, New York and London. 
  • Be an integral part of a Company changing the way industries conduct business.

THE COMPANY: 

NuORDER, Inc. (www.nuorder.com)

NuORDER is the fast-growing, venture-backed startup changing the way industries do business.  An enterprise-class, wholesale e-commerce application, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way.  NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online.  Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively.  In short, NuORDER is e-commerce for wholesale.

HIGHLIGHTS:

Funded from top tier investors and industry veterans.

o Upfront Ventures (www.upfront.com) 
o Greycroft Partners (www.greycroft.com)
o Creative Artists Agency
o Cowboy Ventures (www.cowboy.vc)
o Rachel Zoe (www.rachelzoe.com)

In a few short years company has scaled to working with over 800+ leading bands and over 250K registered retailers.

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