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Enablement Manager


NuORDER is the leading wholesale ecommerce platform. We provide a 360-degree solution to help wholesale sellers and their buyers conduct business online in a smarter, more efficient way. The platform is currently home to nearly 800 of the world's top brands in fashion and other verticals. We also have more than 250k buyers who have purchased more than $3B of merchandise using NuORDER.


Our rapidly platform growth means that we have a need to add to our client services team. As part of our 2017 strategy, we are passionate about giving our brands the best customer service as possible. This Product Enablement Manager leading a team during the handoff of clients to customer success to allow them to start seeing value as soon as possible.


This role requires an understanding of ecommerce, great communication and follows up skills, Microsoft excel wizardry and the ability to learn SaaS products in a timely manner. This role will report directly to our VP of Customer Success whom you will work with daily.

Responsibilities

  • Be the manager of a team that truly builds value on our platform
  • You will lead the team's client setup projects and on boarding experience during the launching of their customized portal
  • Assign and give priority to team's support inquiries
  • Responsible for creation, development and documentation of Enablement process, procedure, reporting and workflows
  • Responsible for providing weekly reporting to direct manager for all clients in setup and Enablement team performance
  • Holding daily and weekly meetings with Enablement team and Account Managers
  • You will be the point of contact for customer concern all things data and imagery related
  • Work closely and cross train with account managers, sales and support team to assist with new and existing clients
  • Host monthly webinars for our clients in conjunction with Account Management
  • Participate in Customer Success product request reviews with dev team
  • Become a true NuORDER product authority through assisting with version release testing, support articles, and internal training

Qualifications

Bachelors degree or equivalent work experience

  • Ability to prioritize tasks and delegate to a team
  • Ability to work with little to no supervision
  • Ability to maintain multiple projects and maintain timely deadlines
  • Great communication skills
  • Ability to think outside of the box
  • Advance Excel proficiency – (formulas, v-lookup, formulas, pivot tables)
  • Attention to detail and accuracy is a requirement
  • Great analytical skills
  • Be able to work in a fast pace environment
  • Ability to multi task and adapt to quick turnaround times

Preferable Prior Experience

  • Working with clients during on boarding process
  • Communication and cross departmental collaboration with product development or support teams
  • Communicating account critical issues
  • Development and implementation of operational processes
  • Led multiple detail oriented projects at one time
  • Manipulation of data in excel for export or import purposes
  • About NuORDER

 

WHY NuORDER?

This is a full-time permanent position with a highly competitive compensation and benefits package.
The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.
Locations in the fashion and entertainment capitals of the world: LA, CA and New York, NY.
Be an integral part of a Company changing the way an entire industry conducts business.

NuORDER offers a flexible platform to integrate with existing brand data sources to put their wholesale business online, and provides a marketplace for retailers to discover new products and brands to carry. Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to discover and purchase assortments.


In 4 years, we have raised $13M+ in funding from credible investors and industry veterans including:
Greycroft Partners (www.greycroft.com)

Creative Artists Agency

Cowboy Ventures (www.cowboy.vc)
Rachel Zoe (www.rachelzoe.com)
Upfront Ventures (www.upfront.com)

Read More

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