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Product Enablement Manager

NuORDER is the leading wholesale eCommerce platform. We provide a 360-degree solution to help wholesale sellers and their buyers conduct business online in a smarter, more efficient way. The platform is currently home to nearly 800 of the world's top brands in fashion and other verticals. We also have more than 250k buyers who have purchased more than $3B of merchandise using NuORDER.


Our rapidly platform growth means that we have a need to add to our client services team. As part of our 2017 strategy, we are focused on giving our brands the best on boarding experience as possible. This Product Enablement Manager managing a team and working with clients during the on boarding process to build value and allow them to start seeing ROI as soon as possible.


This role requires an understanding of eCommerce, great communication and follows up skills, Microsoft excel wizardry and the ability to learn SaaS products in a timely manner. This role will report directly to our VP of Customer Success whom you will work with on a daily basis.

Responsibilities

  • Be the manager of a team that truly builds value on our platform for our clients
  • Manage Enablement team’s client setup projects and on boarding experience during the launching of their customized portal
  • Manage Enablement team's support inquiries by assigning and prioritizing client requests
  • Responsible for creation, development and documentation of Enablement process, procedure, reporting and workflows
  • Responsible for providing weekly reporting to direct manager for all clients in setup and Enablement team performance
  • Holding daily and weekly meetings with Enablement team and Account Managers
  • Point of escalation all things data and imagery related
  • Work closely and cross train with account managers, sales and support team to assist with new and existing clients
  • Host monthly webinars for our clients in conjunction with Account Management
  • Participate in Customer Success product request reviews with dev team
  • Become a true NuORDER product expert through assisting with version release testing, support articles, and internal training

Qualifications

  • Bachelors degree or equivalent work experience
  • Ability to prioritize tasks and delegate to a team
  • Ability to work with little to no supervision
  • Ability to maintain multiple projects and maintain timely deadlines
  • Great communication skills
  • Ability to think outside of the box
  • Advance Excel proficiency – (formulas, v-lookup, formulas, pivot tables)
  • Attention to detail and accuracy is a must
  • Great analytical skills
  • Be able to work in a fast pace environment
  • Ability to multi task and adapt to quick turnaround times

Preferable Prior Experience

  • Working with clients during on boarding process
  • Communication and cross departmental collaboration with product development or support teams
  • Communicating account escalation
  • Development and implementation of operational processes
  • Managed multiple detail oriented projects at one time
  • Manipulation of data in excel for export or import purposes

About NuORDER 

NuORDER is a fast-growing, venture-backed startup that has changed the way a $130 billion industry works. NuORDER is e-Commerce for wholesale. We provide a 360-degree solution to help wholesale sellers and their buyers conduct business online in a smarter, more efficient way. The platform is currently home to nearly 800 of the worlds top brands in fashion and other verticals. We also have more than 250k buyers who have purchased more than $3B of merchandise using NuORDER.


NuORDER offers a flexible platform to integrate with existing brand data sources to put their wholesale business online, and provides a marketplace for retailers to discover new products and brands to carry. Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to discover and purchase unique assortments.


In 4 years, we have raised $13M+ in funding from top tier investors and industry veterans including:

Greycroft Partners (www.greycroft.com) 
Creative Artists Agency 
Cowboy Ventures (www.cowboy.vc) 
Rachel Zoe (www.rachelzoe.com) 
Upfront Ventures (www.upfront.com)

 

 

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