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Senior Account Manager (Retail Partnerships)


Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual with Fashion Wholesale experience to provide world-class service and liaise with our growing number of enterprise brands and retailers. This individual will be responsible for retaining customers through building relationships with C-level executives, understanding health during customer lifecycle, and know how to appropriately identify and resolve sensitive customer issues.


  • Develop long-term relationships with NuORDER enterprise and VIP brand clients
  • Track the development and success of our customers, referencing their goals and knowing how report back on progress and next steps. 
  • Work with C-Suites at the brands to learn their company and seasonal goals, and make a playbook to support them 
  • Accurately capture customer feedback and translate that into product requirements.
  • Spearhead renewal conversations with customers. Uncover areas of opportunity to grow their business with NuORDER. 
  • Travel onsite to customers to develop relationships and learn firsthand how they are using our product to meet their business needs.  
  • Work closely with the Sales Team/Onboarding post sale to onboard new clients on NuORDER
  • Become an expert on our technology solution, and how it can deliver value for marquee wholesale brands. 
  • Be a champion of world-class customer service; deliver high quality customer experience at every contact point.


  • BA/BS Required, MBA / Graduate degree is a plus
  • 5+ years experience working in fashion wholesale
  • Experience as a buyer, working in merchandizing or planning a plus.  
  • Relevant experience in Account Management/Sales, SaaS/Software, e-commerce, technology start-up experience a plus 
  • Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
  • Experience working across/consulting C-Level executives
  • Some management experience required
  • Strong presentation skills and reporting experience
  • Above all else, ability to think beyond the status quo with a can-do attitude and an appetite for success


  • This is a full-time permanent position with a highly competitive compensation and benefits package.  
  • The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.  
  • Locations in the fashion and entertainment capitals of the world: Los Angeles and NYC.  
  • Be an integral part of a Company changing the way an entire industry conducts business.


NuORDER is the fast-growing, venture-backed startup changing the way industries do business.  An enterprise-class, wholesale e-commerce application, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way.  NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online.  Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively.  In short, NuORDER is e-commerce for wholesale.

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