Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of NuORDER. Reporting into the Sr. Director of Services, the Enterprise Engagement Manager is responsible for the scoping and execution of these engagements. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining appropriate initiatives for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget. Additionally, you will act as a change agent helping customers understand how their current wholesaling and B2B processes can be improved and the benefits of replacing their current tools with NuORDER. As an Enterprise Engagement Manager, you will help the most strategic accounts deploy NuORDER. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.
*This role is based at our headquarters in Los Angeles, CA